BEYERTONE - Applications

Thanks to the high quality of musiphone^® audio, the recordings can be used for call centre (ACD) systems as much more than simple welcoming announcements or music-on-hold. For example, while callers are waiting for an agent, information can be given out about the company or its products. This can shorten the perceived waiting time, while such positive news can strengthen the customer’s bond with the company.

If callers are given some extra useful information while they are waiting for an agent, this can help them to be more prepared for the subsequent conversation and will ideally shorten the time required. For example, callers ringing in to order something can be asked to have their customer number, account number or such like at the ready in order to speed the process up.

If a fault occurs, or in other situations where announcements played out to callers have to be changed (e.g. power cuts, IT problems etc.), it is important to able to switch to up-to-date announcements very quickly. musiphone^® NEXT LEVEL systems let you call in from any telephone to record and activate topical announcements in double-quick time. No matter what exceptional circumstances arise, you are therefore always in a position to react quickly without any need to be on site.

Thanks to cutting edge NEXT LEVEL technology, musiphone^® delivers extremely high levels of availability and capacity from the smallest of spaces. The musiphone^® NEXT LEVEL ADVANCED has 16 independent announcement or music channels in a 1RU (44mm high) 19-inch case, for which power consumption in normal use is under 5 watts!