6.

In staffing terms order hotlines are normally designed to cope with average traffic. This means callers have to wait longer during peak periods, and often fail to get through to the agent within the time they are prepared to wait. In the case of order hotlines, for example, musiphone® NEXT LEVEL technology can be employed to take calls and orders automatically in peak periods. Here, musiphone® systems serve as efficient 4-port answering machines (for up to 16 calls simultaneously per unit), permitting a satisfactory response to calls during peak times without the expense of taking on extra staff.

Order hotlines are often staffed only during the principal hours of business because a 24-hour service is too expensive. musiphone® systems, however, allow orders to be taken around the clock. To process the orders received all staff have to do is listen to the musiphone® mailbox the following day. Advantages of using the NEXT LEVEL system are 24h availability and – unlike basic answering machines –perfect sound quality, on as many as 16 ports per system unit simultaneously!

Callers who have tried several times to reach someone without success often wish to have their call returned when the person requested becomes available again. But many organisations cannot afford or do not wish to purchase a complex and costly voicemail system. Here, the central mailbox function of the musiphone® NEXT LEVEL systems can prove very useful, not simply by answering calls out of office hours, but also by taking calls and recording return call requests if the number dialled is unavailable during the day.

Many associations and clubs also require a medium for providing staff, members, helpers and employees on call with the latest information. Instead of calling each individual person or organising “telephone chains”, however, new information can be recorded to a musiphone® NEXT LEVEL system (from any internal or external telephone), where it can be heard by anyone calling in.

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